Items marked 'Special Buy, Closeout, Clearance, Final Sale' are not Returnable or Refundable
Shipping to the Continental USA, Alaska and Hawaii Tuesdays and Fridays (Holiday/Closures as noted below). Orders placed by 12 Noon eastern time ship next scheduled Shipping Day (Tuesdays and Fridays) except where modified by USPS Holidays and Studio Closures (i.e. Orders placed on Friday, Saturday, Sunday and by Monday 12 Noon eastern time will Ship Tuesdays and Orders placed on Tuesday, Wednesday and by Thursday 12 Noon eastern time will Ship on Friday). We take the delivery of your purchase very seriously and all merchandise is packed securely for the journey.
All Shipping is through United States Postal Service Priority Service, Insurance and Tracking Included in Rates (other service through USPS available. Any claims for non-delivery or damage (take pictures of damaged package before opening) are filed by recipient with local Post Office and paid by USPS (Four Corners USA, Inc. will provide any backup documentation or evidence of Shipping if needed for your claim).
Studio Hours
Regular Studio Hours are Monday thru Friday 10:00 am until 4:00 pm eastern time. Studio and Website Closures will be posted on Website Home Page.
USPS 'Money Back Guarantee' Refund for Express Shipping Holiday Exception
For Priority Mail Express® shipments (1-2 day Service) mailed December 21 through December 24, the money-back guarantee applies only if the shipment was not delivered, or delivery was not attempted, within two (2) business days (does not include if recipient is unavailable at time of deliver). Please check USPS website for any change or clarification to this policy.
(all guarantees and insurance is limited to and paid by USPS not through Four Corners USA Inc.)
Shipping Confirmations
Shipping Confirmations are automatically generated and sent via e-mail including your Tracking information. Depending on your personal e-mail settings and/or Company security filters, these notifications may end up in 'Spam Folders' or simply deleted on Company/Business servers. Feel free to Contact Us if your Shipping Confirmation is not received within 24 hours of scheduled shipping day (in accordance with our Schedule) and we will be happy to forward a manual copy.
All products are 'In Stock' and 'Ready to Ship' except any customization i.e. watch strap, watch face, necklace lengths etc which may be delayed to next scheduled Shipping day.
All Domestic Shipping Charges include Insurance/Tracking (Signature Required on certain options) and are pre-paid by Customer authorizing Four Corners USA Inc. to act as Shipping Agent with limited liability.
Four Corners USA Inc. gladly accepts all major credit cards but can only ship to addresses that are verified by the issuing bank. This has to be either the actual Billing Address with the issuing bank or an "Alternate Shipping Address" that is on file with the issuing bank for that card.
Domestic Shipping
For your convenience and protection, we Ship all packages (through the United States Postal Service) with Insurance/Tracking* included in the pre-paid rates for all continental USA address destinations including Alaska and Hawaii. This protects your purchase from loss or damage during shipment and reimburses* the purchase price of your merchandise (original shipping charges are not covered) through the Shipping Carrier. To place a claim with USPS visit: www.usps.com/domestic-claims . We take extreme care in preparing your purchase for Shipping but Liability of Loss passes to you when we pass the parcel to the Carrier.
Orders received by 12 Noon Eastern Time ship Next Shipping Day. Parcels ship Tuesdays (order received by 12 Noon Monday) and Fridays (order received by 12 Noon Thursday) excluding USPS and Studio Holidays. On Custom Orders where you choose your length on Necklaces, Watches, Watch Faces ship 2nd shipping day, please plan accordingly.
Shipping Rates are based on total dollar value of Order and includes Insurance for loss or damage during shipping through USPS for merchandise value only. Shipping Charges are not included in USPS Insurance (merchandise value only) nor paid/reimbursed by Four Corners USA, Inc. If parcel looks damaged upon arrival, take pictures before opening should a claim be necessary. We can provide additional documentation and/or images if needed for your claim.
We offer the following Shipping Options to fit your needs:
| Estimated Delivery Time** | ||
| Priority Insured | 3-4 Days | Insured by USPS for loss or damage. Delivery not guaranteed and can be delayed during certain high volume periods |
| Priority Insured Add Signature | 3-4 Days | For parcels under $500 Value. Signature required at delivered address. Insured by USPS for loss or damage. Delivery not guaranteed and can be delayed during certain high volume periods |
| Priority Insured Signature Required | 3-4 Days | For parcels over $500 value. Signature required at delivered address. Insured by USPS for loss or damage. Delivery not guaranteed and can be delayed during certain high volume periods |
| Priority Insured Restricted Signature | 3-4 Days | Signature required by Addressee or Addressee Authorized Agent. Insured by USPS for loss or damage. Delivery not guaranteed and can be delayed during certain high volume periods |
| Priority Express Insured | 1-2 Days | Signature Required Overnight Service in major locations and 2-Day Service in more rural locations (Monday-Saturday delivery excluding Holidays). Money Back Guaranteed by USPS Delivery Service**** |
During high volume Shipping periods and inclement or severe weather conditions, 1st Class and Priority Shipping estimated delivery may take longer than usual. Please choose appropriately (i.e. Express over Priority) during these times.
Signature is required on all Orders Valued over $500.00 and All Express Shipping - this requirement cannot be waived.
*Should a package appear damaged, you should take a picture upon receipt before opening it. If merchandise is damaged as a result, bring your package to the Post Office and file your claim. Notify us and we will assist you in the process.
**Delivery Times are estimated from the United States Postal Service and will vary depending on destination location as well as during High Volume periods such as Holidays. USPS delivers 6 days per week Monday thru Saturday.
****Fees Charged for Express Mail Service may exceed actual Charges reimbursed by USPS for non-performance.
Any Shipping Loss or Insurance Claim is made to and paid by USPS and will be limited to amount paid by same. Four Corners USA, Inc. is held harmless in any Shipping Loss or Damage but will assist in any recovery with backup documentation, images of product including product packaging process, and proof of shipment.
USPS DOES NOT offer 'Money Back Guarantee' Refund for Express Shipping during week of Christmas
International Shipping
We currently Do Not offer Shipping outside the Continental United States, Alaska or Hawaii.
***Includes Insurance for Damage or Loss through the Shipper USPS equal to the purchase price of merchandise only - shipping charges are not reimbursed and are not refundable. All claims are limited to USPS payment.
(all guarantees and insurance is limited to and paid by USPS not through Four Corners USA Inc.)
Please note: Any additional Charges incurred by Four Corners USA for shipments refused or returned plus 50% of Order Value Processing/Restocking Fee ($50 minimum), will be deducted before Refunds/Credits are issued (Original Shipping Charges are not Refundable or Reversible and will be deducted after Processing/Restocking Fee before any Refund is Issued).
If we can assist you in any way, please do not hesitate to Contact Us.
Should you have questions about USPS Service delays or interruptions due to weather or events, you can find them here at USPS Service Alerts
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