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Store PoliciesAt Four Corners USA, we strive to offer our customers flexibility to meet your individual needs and comfort levels in completing your purchases. Whether choosing from our Native American Indian Jewelry Collection or our own Handcrafted Jewelry Treasures, below you will find a variety of accommodating options. Please note that we are a small, private Studio without the luxury of many employees...the other side of that coin, is you DO get 'hands on, personal Customer Care and Assistance'! Please do not forward unsolicited, unrequested photo files without prior approval...Thank You! Secure Website Checkout At Four Corners USA, we do not require you to Register on our website to place an order (although there are benefits and we hope you will, we respect your privacy). You may:
PayPal Express is a simple and quick Checkout Option for current PayPal Account Holders
Phone Orders If you have any hesitation in ordering On-Line, we are happy to accommodate you in the following ways:
1-386-676-6791 Monday-Friday, 10am-4pm eastern standard time INTERNATIONAL BUYERS (If you experience any difficultly completing your order, contact us via phone or e-mail and we will be happy to take your Order / Payment over the phone or forward an invoice to you through PayPal - PayPal Account not required for Payment) Shipping (United States Address Destinations) Our minimum Shipping Charge is $5.95 and Rates will vary based on quantity and value of Order (USPS Rate increase effective 1/27/2013) Tracking and Insurance always included at no additional cost on all purchases (US deliveries only). We ship Next US Postal Business day (Monday through Friday) on all Finished Jewelry and Supplies. Custom modifications may be 2nd Business Day. Orders valued at $201.00 and over (excluding shipping charges) require signature and unfortunately this cannot be waived. Supply Customers Please Note: Due to the unique nature of many of our products, it can sometimes be quite complicated to calculate shipping particularly regarding our Jewelry Making Supplies (as 10 packs of findings will ship at a different rate than 10 strands of heavier beads). After your order is received, we will gather, weigh and adjust (if necessary) the Shipping Charges accordingly (always lower) prior to charging your credit card or issue a credit to your PayPal Account for excess charges. We will always choose the most cost effective shipping method for our customers through the United States Post Office. Shipping Options and Estimated Delivery for US Destinations: 1st Class: 3-5 Business Days (includes Tracking and Insurance to US Addresses) Priority Flat Rate: 2-3 Business Days (includes Tracking and Insurance to US Addresses) Express: 1-2 Business Days Guaranteed by 3pm - next day major cities and 2 days rural locations (includes Tracking Insurance to US Addresses) Shipping (International Destinations) PLEASE NOTE: As of May 15, 2013 we have started revamping our International Shipping Methods. Due to new Regulations, we will no longer be offering 1st Class Shipping for International Destinations. During Checkout you will still see 1st Class Shipping as an Option but it is the same rate as Priority and will Ship as Priority. (Our apologies to all our regular International Customers who have enjoyed the Shipping Choices we have always provided). Rates will vary based on Destination Country, Weight and Value. Although we feel we have accurately portrayed the new Rates, we may still need to contact you before shipping for possible adjustments. We also may take certain liberties such as Shipping to Australia can only be Priority as the country does not accept Insured Parcels in Express Shipping. Please disregard the following info/table in parethesis - this will be updated (the rates currently shown in Checkout represent Insured Priority and/or Express Shipping depending on Country Rules). You are still responsible for understanding your Country's Customs Regulations and Charges as they are NOT included in our prices. We reserve the Right to Cancel an Order to any Country at our sole discretion. (((((International Shipping Rates are estimates and although they are quite accurate for our Jewelry Customers, depending on the size of the order (mostly effecting our Supply Customers...please see above) we may be required to adjust the Shipping charges and will contact you immediately. We ship via United States Postal Service and 1st Class International Delivery can vary from 14-28 business days depending on locality and your country's Foreign Customs Policy. Please review the Shipping Table below and note the delivery estimates for International Shipping. Insurance is only available (and included) in the Express Shipping Option. Shipping Options and Estimated Delivery for International Destinations: 1st Class: Varies by Country Approximately 14-28 days; Tracking/Insurance Not Available for this Option Priority Flat Rate: Approximately 6-10 days; Tracking/Insurance Not Available for this Option Express: Approximately 3-5 days; Tracking/Insurance Included with this Option (Please Note - Shipments can still be delayed through destination Country Customs which we have no control over) United States Postal Service does not offer Insurance on Priority Flat Rate International Shipping and we do not offer Insurance on Priority International Shipping (calculated by weight not flat rate) because the cost is so close to Express Shipping we feel Express is the most appropriate action to ensure the value of your items. Some Countries will only permit Insured Jewelry Packages via Priority Mail and when this is true, your Insured Express Shipping will be sent via Insured Priority."))))) Please be certain you understand the import rules in your country - any import fees, handling charges, taxes or tariffs on your end are your sole responsibility. Please keep in mind that any Customs fees or taxes imposed by Customs in your country for an order from Four Corners USA, Inc. are separate from the shipping charges, and are not the responsibility of Four Corners USA, Inc. Customs fees and taxes will vary, and we recommend that you contact your local Customs office should you have any questions or concerns about these fees. Not understanding these fees could result in additional charges. All packages shipped from Four Corners USA, Inc. will include a Customs Declaration indicating the contents as 'Craft Supplies' for all jewelry making supplies and 'Costume Jewelry' or 'Artisan Jewelry' for all finished jewelry items, with full value for the order placed. Please note: Any additional Charges incurred by Four Corners USA for shipments refused or returned, will be deducted before Credits are issued. If we can assist you in any way, please feel free to e-mail CustomerService@FourCornersUSAonline.com (copy & paste into your e-mail) Repairs Four Corners USA stands behind the quality of our jewelry. We will repair items from our Design Gallery, free of charge, within 30 days from purchase date (excluding misuse). Items requested for repair after this date, can be repaired for a nominal fee. Jewelry from our Native American Collection can also be repaired for a nominal fee (these items are returned to the Native American Artist for repair) and can take up to 4-6 weeks. Please call (386) 676-6791 Monday-Friday, 10am-4pm eastern standard time or email CustomerService@FourCornersUSAonline.com to make arrangements. Because our Studio is not open on a regular basis to accept shipments, DO NOT automatically ship merchandise without approval. Returns All of our Jewelry items are handmade of quality, natural materials (gemstones, pearls, etc), as a result slight natural variances will be present in color and/or shape (although 95% of our products are One-of-a-Kind....what you see in the photo, is what we ship. If for any reason you are not completely satisfied with your purchase, we will gladly accept returns (received at our Studio within 10 days from your receipt - date on Tracking Receipt) by refunding or exchanging the FULL purchase price of the item. Shipping fees are not refundable and you are responsible for the return shipping and insurance. All items must be returned in the original packaging (box etc. including any labels attached) and in unworn unused condition. You must contact us with your intentions within 3 (three) days of receipt for Return Authorization before shipping. All Return Shipments MUST be made through the United States Postal Service and should be packed appropriately and insured for your protection. Merchandise may be returned up to 30 days from the Date you received it (date on Tracking Receipt) for Store Credit Only and must have the original labels in place, in an unworn / unused / original condition. If you need assistance with returns or would like to ask a question, please do not hesitate to contact us at CustomerService@FourCornersUSAonline.com ( CustomerService ) Personalized or custom orders may not be canceled, exchanged or returned for a refund under any circumstance due to the personalized nature of the item. Merchandise in our 'What's On Sale Closeout' Category are considered Final Sales and are NOT Returnable/Refundable. All Returns are sent at the expense of the buyer. Additional shipping charges will apply to all Exchanges, and must be paid for before the exchanged item(s) are shipped. All returned products must be in their original unused condition, any original labels attached and accompanied by the original packing slip. Any scratched, altered, adjusted, resized, blemished or broken items will not be accepted for a refund or exchange, unless the damage occurred during the original shipment (which in most all cases, has been insured and a claim filed at your Post Office). US Destinations are always insured and International Shipments are offered Indemnity Insurance Protection through Express Shipping Option during Checkout. Please Note: Any additional Charges (including original Shipping Charges) incurred by Four Corners USA for shipments marked 'Refused and Return to Sender', will be deducted before Credits are issued AND are subject to a 15% restocking fee. Large Multiple Product Orders may be subject to a 15% restocking fee (mostly jewelry making supplies). Jewelry Making and Beading Supplies must be in their original unopened package and Bead Strands must be in their original strung condition. Please do not hesitate to contact us if we can be of further assistance! Disclaimer We are not responsible for typographical errors and reserve the right to cancel an order under such circumstance. |
