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 since May22, 2009
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Store Policies
At Four Corners USA, we strive to offer our customers flexibility to meet your individual needs and comfort levels in completing your purchases. Please note that we are a small, private Studio without the luxury of many employees...the other side of that coin, is you DO get 'hands on, personal Customer Care'!
Ordering and Payment Options
Using our On-Line Shopping Cart and Secure Checkout is the most expeditious, accurate and preferred method of placing an order. When placing orders On-Line, we offer the following Payment Options:
- Visa and MasterCard through our Secure Checkout (including Debit Cards displaying the Visa or MasterCard Logo
- Visa, MasterCard, American Express & Discover by choosing Pay Pal Payment solutions - PayPal Account NOT necessary for these major credit cards
- PayPal Account holders may also pay by bank or account transfer
If you are concerned about Security and have any hesitation in ordering On-Line, we are happy to accommodate you in the following ways:
- Process your order On-Line and choose the 'Check/Money Order' Option and follow-up with a phone call providing Credit Card Information.
- E-mail your order (including Billing AND Shipping Address) to Sales@FourCornersUSAonline.com and follow-up with a phone call providing Credit Card Information. (Please use this method only for 3 or less items).
Call us at :
1-386-676-6791 Monday-Friday, 10am-4pm eastern standard time
INTERNATIONAL BUYERS MUST USE PAYPAL (If you experience any difficultly placing your order, contact us and we will be happy to forward an invoice to you through PayPal)
Shipping (US Shipments)
Our minimum Shipping Charge is $5.95 (USPS Postal increase effective 1/22/2012)
Due to the unique nature of many of our products, it can sometimes be quite complicated to calculate shipping particularly regarding our Jewelry Making Supplies (as 10 packs of findings will ship at a different rate than 10 strands of heavier beads). After your order is received, we will gather, weigh and adjust (if necessary) the Shipping Charges accordingly (always lower) prior to charging your credit card or issue a credit to your PayPal Account for excess charges.
We will always choose the most cost effective shipping method for our customers through the United States Post Office.
For your safety & security, we always track and/or insure your purchase (US deliveries only).
We do not currently offer Overnight Service on our website checkout - please contact us for this service.
International Shipments
Our International Shipping Rates are for Basic Shipping Services (no Insurance). Although they are quite accurate, depending on the size of the order we may be required to adjust the Shipping charges and will contact you immediately. We ship via United States Postal Service and International Delivery can vary from 10-28 business days depending on locality and your country's Foreign Customs Policy.
For orders of $100 (USD) or more, we will automatically contact you via e-mail with Express Delivery/Insurance rates. If you want Insured Shipping for orders under $100, please REQUEST IT via e-mail or a note in the order. Additional charges can be paid via Invoice and through PayPal just like your purchase. Insured Shipping Rates are approximately $35 - $40 (USD) depending on value.
Please be certain you understand the import rules in your country - any import fees, handling charges, taxes or tariffs on your end are your sole responsibility. Please keep in mind that any Customs fees or taxes imposed by Customs in your country for an order from Four Corners USA, Inc. are separate from the shipping charges, and are not the responsibility of Four Corners USA, Inc. Customs fees and taxes will vary, and we recommend that you contact your local Customs office should you have any questions or concerns about these fees. Not understanding these fees could result in additional charges. All packages shipped from Four Corners USA, Inc. will include a Customs Declaration indicating the contents as 'Craft Supplies' for all jewelry making supplies and 'Costume Jewelry' for all finished jewelry items, with full value for the order placed.
Please note: Any additional Charges incurred by Four Corners USA for shipments refused or returned, will be deducted before Credits are issued.
If we can assist you in any way, please feel free to e-mail CustomerService@FourCornersUSAonline.com (copy & paste into your e-mail)
Our minimum International Shipping Charge is $6.95
System generated International Shipping Rates DO NOT include Insurance
Repairs
Four Corners USA stands behind the quality of our jewelry. We will repair items from our Design Gallery, free of charge, within 60 days from purchase date (excluding misuse). Items requested for repair after this date, can be repaired for a nominal fee. Jewelry from our Native American Collection can also be repaired for a nominal fee (these items are returned to the Native American Artist for repair) and can take up to 4-6 weeks.
Please call (386) 676-6791 Monday-Friday, 10am-4pm eastern standard time or email CustomerService@FourCornersUSAonline.com to make arrangements. Because our Studio is not open on a regular basis to accept shipments, DO NOT automatically ship merchandise without approval.
Returns
All of our Jewelry items are handmade of quality, natural materials (gemstones, pearls, etc), as a result slight natural variances will be present in color and/or shape (although 95% of our products are One-of-a-Kind....what you see in the photo, is what we ship. If for any reason you are not completely satisfied with your purchase, we will gladly accept returns (received at our Studio within 10 days from your receipt) by refunding or exchanging the FULL purchase price of the item. Shipping fees are not refundable and you are responsible for the return shipping and insurance. All items must be returned in the original packaging (box etc. including all labels attached) and condition. You must contact us with your intentions within 3 (three) days of receipt for Return Authorization before shipping. All Returns Shipments MUST be made through the United States Postal Service.
Merchandise may be returned up to 30 days after you have received it for Store Credit Only and must have the original labels in place. If you need assistance with returns or would like to ask a question, please do not hesitate to contact us at CustomerService@FourCornersUSAonline.com
Personalized or custom orders may not be canceled, exchanged or returned for a refund under any circumstance due to the personalized nature of the item.
Sale and Closeout Items are NOT Returnable/Refundable.
All Returns are sent at the expense of the buyer. Additional shipping charges will apply to all Exchanges, and must be paid for before the exchanged item(s) are shipped. All returned products must be in their original unused condition and accompanied by the original packing slip. Any scratched, altered, blemished or broken items will not be accepted for a refund or exchange, unless the damage occurred during the original shipment (which in most all cases, has been insured and a claim filed at your Post Office).
Large Multiple Product Orders may be subject to a 15% restocking fee (mostly jewelry making supplies).
Please do not hesitate to contact us if we can be of further assistance!
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What our Customer's Are Saying (we thank you for taking the time to comment) ...
"Just wanted to thank you for your prompt service and your beautiful product. The gift wrapping and presentation is wonderful! I will buy from you again." - Golden, CO
"I received the watch. It is beautiful. With my wife's love of Hopi, she will love it. Thanks for all your help and have a good holiday." - Reva, VA
"Hi Sally...I just want to let you know how please I am about the ring. My jeweler resized it without any problem, and I am wearing it now and absolutely love it!" - Bastrop, TX
"Sally, The pendant arrived yesterday. It looks great! Thanks." - St. Paul, MN
"I received my Order, thank you! I appreciate your perfect service, including speedy shipping." - Brooklyn, NY
"I absolutely love my necklace and earrings. I wasn't sure about that earring style on me but I put them on and they go perfect together. Steve really liked them too! Thanks so much! Till next time!" - Oak Hill, FL
"My 'goodies' arrived today and I'm thrilled. Everything is lovely! You've been exceptionally positive, friendly and considerate!" - Tucson, AZ
"Hello: Received the watch....It is so lovely. Thank you.. You are great salespersons...." - Amelia Island, FL
"I just have to tell you everything I ordered is beautiful and I was thrilled with it all...now I just have to wait till Christmas to see it again!" - Crossville, TN
"These Anklets are for me but will be ordering more for Christmas...everybody Loved them." - Gainesville, GA
"Just ordered some clasps. You gave me some wonderful ideas for bracelets at the show and can't wait to make them" - Merritt Island, FL
"It was so much fun meeting you. I'm glad we had a few good laughs!" - Stuart, FL
"The cuff arrived today. As you said, WOW! Very nice piece! Fits perfect. I will be very proud to wear it." - The Colony, TX
"Just received my first order. I am so pleased! The quality of the pearls is outstanding, the price is realistic and your service is superb. Thank you!" - Claremont, NH
"Received the pendant today. It is an exquisite piece of jewelry. Thanks for the prompt and courteous service. The care and attention you put in your packaging is remarkable." - Montreal, Canada
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Four Corners USA Handcrafted Treasures
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